caesars Privacy Policy for Philippine Players

When you create an account or use the caesars platform, we collect certain personal information that is necessary to provide our services to you as a player in the Philippines. This includes identification details such as your full name, date of birth, and a valid government-issued ID to verify your age and identity in line with Philippine gaming regulations. We also collect contact information including your email address and mobile number, which are used for account communication, transaction notifications, and support purposes.

In addition to registration details, we collect financial data needed to process your deposits and withdrawals in Philippine pesos, including payment method details and transaction history. When you use our platform — whether on mobile or desktop — we automatically collect technical data such as your device type, browser, IP address, and session activity. This technical information helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for all players.

• Full name, date of birth, and government-issued ID for identity verification
• Email address and Philippine mobile number for account communication
• Payment method details and PHP transaction records
• Device type, IP address, browser, and session data collected automatically
• Gameplay activity and betting history associated with your account
• Communications you send to our support team, including chat logs and emails

The personal data we collect is used exclusively to deliver, maintain, and improve the caesars gaming experience for players across the Philippines. Your registration details are used to create and manage your account, verify your eligibility to participate, and fulfil obligations required under applicable Philippine gaming and anti-money laundering regulations. Financial data is processed solely to execute your requested transactions and maintain accurate account records.

We also use your data to communicate with you about your account, including transactional notifications, security alerts, and responses to support enquiries. Where you have given consent, we may send you relevant promotional communications about new features, bonuses, and sports events available on the platform. You can withdraw marketing consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge.

• Account creation, verification, and ongoing management
• Processing deposits, withdrawals, and maintaining PHP transaction records
• Regulatory compliance including age verification and AML obligations
• Security monitoring, fraud prevention, and abuse detection
• Sending transactional notifications and support communications
• Promotional communications — only where you have given explicit consent
• Platform analytics to improve performance and user experience

caesars does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure partners — but only to the extent necessary for them to perform their specific function. All third-party processors are contractually required to handle your data securely and in accordance with applicable privacy law.

We may also disclose your personal data where required by Philippine law, court order, or regulatory authority, including disclosures to the Philippine Amusement and Gaming Corporation (PAGCOR) or other relevant bodies as part of our licensing obligations. In the event that caesars undergoes a business restructuring or change of ownership, your data may be transferred to the successor entity under the same privacy protections. We will notify registered users of any material change to our data-sharing arrangements.

• Payment processors — to facilitate PHP deposits and withdrawals
• Identity verification providers — to satisfy regulatory KYC requirements
• IT and hosting partners — to maintain platform infrastructure securely
• Regulatory bodies including PAGCOR — where legally required
• Law enforcement — only in response to a valid legal obligation

caesars uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core functionality such as maintaining your login session, remembering your preferences, and keeping your account secure during a visit. Without these, certain parts of the platform may not work as intended, and we are unable to disable them while you use the service.

In addition to essential cookies, we use analytical cookies to understand how players navigate the platform — including which pages are visited most frequently and where users encounter difficulties. This data is aggregated and anonymised wherever possible. You can manage your cookie preferences at any time through your browser settings. Please note that disabling non-essential cookies will not affect your ability to place bets or access your account, but may limit certain personalisation features.

• Essential cookies — required for login sessions and core functionality
• Preference cookies — remember your language and display settings
• Analytical cookies — track aggregated usage patterns to improve the platform
• Security cookies — help detect and prevent fraudulent activity
• You can adjust cookie settings through your browser at any time

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the caesars platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive information such as payment details is handled through certified secure payment environments and is never stored directly on our primary servers.

Access to your personal data within caesars is strictly limited to staff and systems that require it to perform their specific function, and all personnel with data access are bound by confidentiality obligations. We conduct regular security assessments and work with qualified specialists to identify and address potential vulnerabilities. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the relevant Philippine data protection authority within the timeframes required by law.

• TLS encryption protects all data in transit between your device and our servers
• Payment data is handled in certified secure environments — never stored in plain text
• Internal data access is role-restricted and subject to confidentiality agreements
• Regular security audits and vulnerability assessments are conducted
• Data breach notification procedures are in place as required by Philippine law

caesars retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and our regulatory obligations. Account data and transaction records are typically retained for a minimum period after account closure to satisfy anti-money laundering, tax, and gaming compliance requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised.

If you request the closure of your account, we will action your request promptly and cease active processing of your data, though some records may be retained in line with our legal obligations as outlined above. You may submit a data deletion request through our support team. We will confirm what data we are obligated to retain and for how long, and delete everything outside those legal requirements as soon as is practicable.

• Active account data is retained throughout the lifetime of your account
• Post-closure records are kept only as required by Philippine AML and gaming law
• Anonymised analytical data may be retained indefinitely in aggregated form
• Deletion requests can be submitted to our support team at any time

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You may also object to certain types of processing, including direct marketing communications.

Where processing is based on your consent — such as receiving promotional emails — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. You also have the right to request the erasure of your personal data, subject to our legal retention obligations described in Section 6. To exercise any of these rights, please contact our support team using the details provided on this site. We will respond to all verified requests within the timeframe required by applicable Philippine data protection law.

• Right to be informed — know what data we collect and why
• Right of access — request a copy of your personal data held by caesars
• Right to rectification — correct inaccurate or incomplete information
• Right to erasure — request deletion subject to legal retention obligations
• Right to object — opt out of direct marketing at any time
• Right to withdraw consent — applies to consent-based processing only

If you have any questions, concerns, or requests relating to this Privacy Policy or the way caesars handles your personal data, please reach out to our support team via the contact details listed on this site. We are committed to responding promptly and transparently to all privacy-related enquiries from our Filipino players. For formal data subject access requests or complaints, you may also contact the National Privacy Commission of the Philippines.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will notify registered users through an account notification or a prominent notice on the platform. The effective date at the top of this page will always indicate when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your data is being protected.

• Contact our support team for all privacy questions and data requests
• Formal complaints may be directed to the National Privacy Commission (Philippines)
• Policy updates are communicated via account notifications or platform notices
• The effective date at the top of this page reflects the most recent revision